Frequently Asked Questions.

Or Ask Us On 0203 322 3939
And Press 'Option 6'



Step 1 Call 0203 322 3939 and tell us your Plumbing issue

Step 1 Call 0203 322 3939 and tell us your Plumbing issue.

Step 2 Get speedy quotes from our best London plumbers.

Step 3 Choose the best price and then rate the job.


PhoneAPlumber does not charge. Its free. our London plumbers hourly rates are from £55 per hour upwards and vary from the type of job to the Engineer. There are no call out charges and refixes and revisits are free within 90 days for all work completed.

We represent a premium network of Plumbing Engineers that we have individually hand picked for quality of work, reputation, value for money and communication. We are continually looking for and interviewing more Plumbing Engineers and only picking the best ones.

We individually meet and vet each plumber, look at their qualifications, recommendations. We spend time with our plumbers learning from our customers how to make our service better. We have industry veterans on our Advisory Board to help us improve our vetting procedure. Learn more about our rigorous Engineer screening program.

We decide how many Engineers we send your job by the type of job and their rating. Up to three engineers will contact you. We are in close contact with the Engineers at all times.

Our Plumbing Engineers will have contacted you and arranged a time. If you do not hear from them we fine the Plumber as punishment and downscore them heavily on their rating. This has happened only once in hundreds of jobs. You can always contact us at any time on 0203 322 3939 and Press option 6 to speak to us.

We have hand picked our London plumbers. In the unlikely event of a revist we will do this free within 90 days. If there is a persistent problem you must contact the Engineer. You can always contact us at any time on 0203 322 3939 and Press option 6 to speak to us and speak to us in confidence.

If you wish to cancel an appointment for a visit by a PhoneAPlumber Engineer, you will incur a cancellation fee of £10 (plus VAT) if the cancellation is made less than 24 hours (but more than 2 hours) before the time scheduled for the appointment and of £50 (plus VAT) if the cancellation is made 2 hours or less before the scheduled appointment time. You can view more on our Terms and Conditions.

We are currently introducing our unique rating system. The Plumbing Engineer will ask you after the job is completed to reply to our Job Satisfaction survey.

Call us now on 0203 322 1081